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How to Submit a Support Ticket

Category: Knowledgebase

Need help from the ICT team? Submitting a ticket ensures your request is logged, tracked, and addressed in order. Follow these steps. 1. Open the helpdesk. Go to https://helpdesk.mbhtetesditasset.tech...

How to Describe Your Issue (Ticket Format Guide)

Category: Knowledgebase

A clear, complete description helps the ICT team solve your issue faster — often without needing to ask follow-up questions. When you reach the Message box on the ticket form, copy the format below an...

[Using the Helpdesk] How to Check Your Ticket Status

Category: Knowledgebase

After submitting a ticket, you can check its progress anytime — you don't need to wait for an email. 1. Go to https://helpdesk.mbhtetesditasset.tech2. Click "View existing tickets."3. Enter your Track...

[Hardware & Printers] Troubleshooting Common Printer Problems

Category: Knowledgebase

Before reporting a printer issue, try these quick checks — they resolve the most common problems. 1. Power: Is the printer switched on and showing a ready light (not blinking red)?2. Connection: Is th...

[Network & Internet] What to Do When the Internet Is Not Working

Category: Knowledgebase

Internet problems are often local and quick to fix. Try these steps in order. 1. Check if others near you also have no connection. If everyone is down, it's likely a wider outage — report one ticket f...

[Data Privacy & Security] Reporting a Data Privacy or Security Concern

Category: Knowledgebase

If you suspect a data breach, lost device, suspicious email, or any incident involving personal data, report it promptly — early reporting limits harm and is required under the Data Privacy Act (RA 10...