How to Submit a Support Ticket

Need help from the ICT team? Submitting a ticket ensures your request is logged, tracked, and addressed in order. Follow these steps.

1. Open the helpdesk. Go to https://helpdesk.mbhtetesditasset.tech in your browser. (If you're prompted to sign in with an email PIN first, that's the office's security check — enter your official email, get the code, and continue.)
2. Click "Submit a Ticket."
3. Choose a category that best matches your concern (e.g., Hardware, Network, Email, System Access).
4. Fill in your details: your full name and your official email address so we can reach you.
5. Describe your issue clearly. Include what you were doing, what went wrong, and any error message you saw.
6. Set the priority honestly — reserve "High" for work-stopping problems.
7. Attach a screenshot or file if it helps (optional).
8. Submit. You'll receive a Tracking ID — write it down or save it. This is how you follow up.
9. Check your ticket anytime by returning to the helpdesk, clicking "View Existing Tickets," and entering your Tracking ID and email.

Tips for a faster resolution:
- One issue per ticket — separate problems should be separate tickets.
- Use a clear subject line (e.g., "Printer not connecting – CCDO 2nd floor").
- Keep your Tracking ID until the ticket is marked Resolved.

What happens next? The ICT team receives your ticket, assigns it, and replies through the helpdesk. You'll be notified of updates, and you can reply until your issue is resolved.