How to Describe Your Issue (Ticket Format Guide)

A clear, complete description helps the ICT team solve your issue faster — often without needing to ask follow-up questions. When you reach the Message box on the ticket form, copy the format below and fill in each line.

--- COPY FROM HERE ---

Issue Summary:
Affected System/Device:
Location / Office:
When it started:
What I was doing when it happened:
Error message (if any):
What I've already tried:
Impact / Urgency:
Best way to reach me:

--- TO HERE ---

Example of a well-described ticket:

Issue Summary: Cannot log in to my official email
Affected System/Device: Email (webmail), Desktop PC
Location / Office: CCDO Scholarship Records Room, ICT
When it started: June 26, around 9:00 AM
What I was doing: Entered my password, got "incorrect password" repeatedly
Error message: "Authentication failed. Please try again."
What I've already tried: Checked caps lock, tried twice, restarted browser
Impact / Urgency: Just me, but I can't send today's report — fairly urgent
Best way to reach me: Local 105, or anytime in person

Why this matters: Tickets with complete details get resolved faster because the ICT team can diagnose the problem without going back and forth. Vague tickets like "internet not working" take longer because we have to ask where, when, and what you've already tried.